Title:
Not an Isolated Incident – Missing Parts Are a Pattern, Not a One-Off

I want to make it clear that my experience with IGWorks and the iHarvest® was not an isolated case — and yet I was publicly called a liar by the company’s founder for writing an honest review about missing parts.

When I purchased my unit, it was brand-new, still sealed in the original packaging, never registered, and never used. Your own customer service representative confirmed in writing: “I believe the garden is new in the box. There’s no worries on that.” Despite this, the owner refused to stand behind his product, and instead posted a public response accusing me three separate times of lying — but without citing a single example of what he claimed was untrue.

I went back and reviewed other customer feedback and discovered that numerous verified buyers reported receiving incomplete packages, missing boxes, or missing essential parts — here are just a few direct quotes from verified reviews:
• “Missing all of the seeds and related supplies… I have not been able to use the system.” — Brooke S., 12/18/24
• “I cannot leave an honest review yet. I have not set it up because I do not have all the boxes.” — Christina, 12/18/24
• “Waiting on third and final box so I can assemble.” — Robert A., 1/11/24
• “Spent a large chunk of money for a hunk of plastic sitting here with no purpose. Reached out to support twice and haven’t heard a follow-up.” — Danielle F., 12/10/23
• “I am also missing the second nozzle like a few other reviewers here… IGWorks, you need to pay attention to quality control. Your packers have only one job. Pack all the parts.” — Shop Y., 12/02/23
• “Received the harvest complete package but… missing one of the coupling nozzles… Also did not receive the pH adjustment chemicals.” — Kathleen I., 11/17/23
• “My complete package was sent missing the second black coupling nozzle… customer service has not responded back on an update.” — Kelly G., 11/02/23
• “This has slowly become a nightmare… iHarvest has not responded back on an update.” — Elise, 2/23/22
• “Starter pack is missing… Wish there was a customer service number to talk to a person for issues like this.” — Malik, 12/30/20

Clearly, this is not a rare or unique problem — yet instead of simply acknowledging that my purchase was incomplete and helping me solve a $6 missing-part issue, the owner made the decision to attack my integrity and accuse me of dishonesty in a public forum.

Throughout my correspondence with IGWorks, I repeatedly stated:
• “I certainly don’t want to ask for anything that I’m not deserving of.”
• “Thank you for offering yours, but since they are rare and discontinued, you should keep them.”
• “Please not out of your supplies or time away from family…”

I thanked their representative Eileen multiple times for her time and efforts, even telling her: “You are the best part of Dave’s company.” I declined her personal offer to send me clips more than once. I did not demand anything. I did not threaten. I merely asked if they would like to resolve the missing clips issue, just as other customers here have asked for their missing parts to be provided.

Instead, I was met with a hostile, defamatory response from the owner — and that is unacceptable.

If you are considering purchasing from IGWorks, be aware that there are multiple reports of missing parts, delayed shipments, and unresponsive service. You may receive excellent customer care from staff like Eileen (who was professional and compassionate), but you may also find yourself publicly attacked if you express dissatisfaction, even politely.

Public Rebuttal to IGWorks’ Reply

To IGWorks and Dave Stevens:

Your public reply to my review is not only false, but defamatory. You accused me of lying three separate times (“you chose to lie about it in your complaint,” “your lies are hurtful,” “that will not be the case any longer”) without ever citing a single statement I supposedly lied about. Under U.S. defamation law, including Restatement (Second) of Torts § 558 and Milkovich v. Lorain Journal Co., 497 U.S. 1 (1990), such unsubstantiated accusations published to a third party constitute libel per se, where harm is presumed without requiring proof of damages.

Your response crosses a line. You publicly attacked my honesty and integrity — and yet I can fully document that every statement in my review was truthful, respectful, and supported by your own employee’s written admissions.

⸻

1. Your Claim That I Lied is False and Unsupported

You provided no examples of what you think I lied about. Meanwhile, your own representative confirmed my statements:
• “I believe the garden is new in the box. There’s no worries on that.”
• “It looks like you were not given the complete garden when you made your purchase.”
• “We cannot warranty the garden nor ship the missing ancillary items…” (confirming that ancillary items were indeed missing).

This corroborates that my review — describing the unit as new, unopened, and missing multiple items — was accurate and truthful.

⸻

2. Your Implication That I Disrespected Eileen is False

You wrote that my words were “hurtful to her.” The record proves otherwise. I praised Eileen repeatedly, including:
• “Thanks for your help and feel free to reach out if my email changed anything with being made whole on the original purchase.”
• “Thank you for your efforts.”
• “I do appreciate your hours of advocating for me.”
• “Family first and it’s not your personal responsibility, but your efforts and dedication are honorable.”
• “Enjoy your family and know you are the best part of Dave’s company.”
• “Take care and thank you again.”

These are not the words of someone disparaging your staff. Your suggestion that I was disrespectful to her is demonstrably untrue and defamatory.

⸻

3. I Never Tried to “Bend” You for Free Products

You claimed I wanted the “world to bend to [my] will” for free items. This is not only false — it is the opposite of what I said, repeatedly:
• “I certainly don’t want to ask for anything that I’m not deserving of.”
• “I just wanted to give you a chance as a company to make me feel good about my purchase.”
• “Posting my truthful experience is not threatening.”
• “I don’t need to extort anyone for anything.”

When Eileen offered me green clips from her personal stash, I declined multiple times:
• “Thank you for offering yours, but since they are rare and discontinued, you should keep them.”
• “Please not out of your supplies or time away from family…”

This shows beyond any doubt that I was not seeking free products — I was offering constructive feedback, which is the purpose of a review.

⸻

4. Your Own Dishonesty

Ironically, while accusing me of lying, your response misrepresented key facts:
• You implied I fabricated missing parts, even though your employee acknowledged missing ancillary items.
• You implied I disrespected Eileen, even though I repeatedly praised her.
• You claimed I wanted free products, when the record shows I turned them down and thanked Eileen for her offer.

These are demonstrably false statements that paint me in a negative light and harm my reputation.

⸻

5. Legal and Regulatory Notice

Because your reply contains provably false statements that impugn my honesty, I am formally notifying you that I am preparing a legal demand letter requiring you to retract or revise your reply within seven (7) days.

Alaska law treats false accusations of dishonesty as defamation per se, meaning damages are presumed. If you refuse to correct your public statement, I am prepared to substantiate every fact in my review with screenshots, emails, and chat transcripts — and pursue civil action for libel on principle if necessary.

In addition, I will be:
• Filing a formal complaint with the Better Business Bureau.
• Submitting a Consumer Complaint Narrative with a chronological summary and key screenshots documenting your employee’s admissions, my politeness, and my refusal of free products.

⸻

Conclusion

Your reply is false, defamatory, and professionally damaging. I expect a public retraction or revision of your reply within seven days. If you decline to do so, I will pursue all available remedies under law, including compensatory and punitive damages.

I purchased a brand-new iHarvest system, still sealed in the box, and expected a company like IG Works to stand behind its product. Unfortunately, my experience has been nothing short of disappointing.
From the beginning, I was missing multiple items that were supposed to be in the box — the pH test kit, both bottles of pH Up and Down, the seeds, and the small green clips that keep the cups in place. I sent them detailed photos showing that the system was clearly unused and that I was the first person to unbox it. Instead of honoring the fact that I was the first user, they told me they would not warranty the unit simply because I wasn’t the original purchaser.
When I asked if a gifted system wouldn’t qualify for registration, if it was never used, I received no answer. They kept me waiting for hours online, asking for more photos and barcodes, only to ultimately decide that I didn’t “qualify” because the seller might have been part of a Kickstarter program. They repeatedly tried upselling me $50 screw-lock cups (which they have now switched to because the old cups fail and leak) and tried to sell me other accessories — pot covers, reflective covers, and even a noise-reduction add-on that wasn’t even in stock. It was clear that customer satisfaction was not their priority — only more sales.
Even when I expressed that this soured me on the entire system and that I would have happily purchased additional accessories if they had simply made me whole on missing basic parts, they refused to do anything to resolve the situation. The final message I received suggested that if the trellis did its job, I shouldn’t worry about the cups leaking — but if that were true, why did IG Works redesign cups in the first place?
Owners service felt dismissive and short-sighted, and I truly believe this is how small companies lose loyal customers and eventually go out of business. A few dollars’ worth of parts and a gesture of goodwill would have turned me into a lifelong buyer — instead, I will never spend another dime with IG Works.
I strongly encourage potential buyers to look into competitors like Gardyn (G-A-R-D-Y-N), which offers a much more advanced system for a similar price — with smart lighting controls, tank monitoring, and even GoPro time-lapse growing photo Timelapse features through their app.
I wanted to love the iHarvest, but instead I was left with missing parts and products, wasted hours, and no resolution. If IGWorks ever decides to take customer satisfaction seriously, I’d be happy to revise this review — but as it stands, I cannot recommend this product or this company. Ps.Eileen of customer service offered her own clips to help mitigate bad customer support

love my ihavest Have 5 different leccutes and watermelon and cucumber and lot more in ther

Not only has the support been great -- including over (Father's day weekend!!!), but I've had to reach out for a few questions. Its so easy to think that you're on your own with these sorts of things and if you need help you can just watch YouTube videos or do a bunch of research to figure it out -- but this is a HUGE waste of time! Nothing compares to speaking with a compassionate, knowledgable human expert. I think anyone who is nervous that they're getting in over their head: know that you probably are but that YOU CAN DO THIS because you're not alone! The support team is there for whatever comes up! iHarvest -- your customer service team is your greatest asset. I could not do this without them!