I have had the IHarvest for about a month and I have some beautiful starts to different veggies. My pump suddenly gave out over night and I emailed customer service and they replied SUPER quickly and did trouble shooting with me, quickly ordered a replacement pump for me and also told me how to save my seedlings in the meantime time. Thanks Eileen!
I would give the system itself a 4 because the materials feel cheaper than I expected and the pump failed within a month.
But the customer service is definitely a 5 star!

I want to take a moment to offer my thanks to the staff at IG Works - especially Eileen! We ordered our iHarvest in late November, and one of the boxes (the tower segments and lights) arrived on the 5th. The other box...let's just say that the USPS is not on my list of favorites at the moment. Their tracking shows them receiving it on 11/29, and, eventually (around the 14th), it started on its way to central Illinois...

...and then Des Moines happened.

It arrived to their distribution center there on the 18th and hasn't been seen since. This morning, we finally got the "oops...we can't find it...sorry" email from the USPS.

I have been in touch with the staff (Eileen) via chat and email and working together on information over the past several weeks; she has kept me in the loop on what they are seeing on their end throughout all of this (I'm guessing that her local postmaster has to be sick of my last name by now). They're now working on getting a new parcel shipped with the missing items, though the company is in no way responsible for the lost package.

It's definitely appreciated - thank you for all the help!

I am unable to leave a full review because my packaging was missing all of the seeds and related supplies to growing them and I have not been able to use the system. I contacted support and they said that they would send the missing items, but I have not yet received them.

I am feeling really good about customer support.

Received my iHarvest and uHarvest the day after I ordered them - super fast shipping. I had ordered extra seeds. An email suggested that the extra seeds were also delivered. I could not find them. I emailed support and they quickly responded to let me know the seeds are sent separately and they checked my order. In the mean time I found another email mentioned the seeds had a separate tracking number. Can't wait to put the system together and start growing.

So far I’m beyond impressed! Now to get growing. :)